Effective Date: November 30, 2024

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Aero Bowls Canada (“we,” “our,” or “us”) is a division of the David Sullivan Group of Companies, registered in British Columbia, Canada. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from www.aerobowls.ca (the “Site”).

 

By using the Site, you consent to the practices described in this policy. If you have any questions or concerns, please contact us at privacy@aerobowls.ca.

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1. Information We Collect

We collect two types of information from our users:

• Personal Information: When you place an order or create an account with us, we collect personal information such as your name, email address, shipping address, billing address, phone number, payment information (handled securely by Wix Payments or PayPal), and any other information necessary to process and fulfill your order.

• Non-Personal Information: We also collect non-personal information automatically through your interactions with our website. This includes your IP address, browser type, device information, referral sources, and browsing behavior on our site (e.g., pages viewed, time spent on site, and actions taken).

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2. How We Use Your Information

 

We use the information we collect from you for the following purposes:

• To process and fulfill your orders, including sending order confirmations, shipping updates, and customer service communications.

• To improve the functionality and performance of our website.

• To provide customer support and respond to your inquiries.

• To personalize your shopping experience, such as offering product recommendations based on your preferences.

• To send you marketing communications, promotions, or updates related to our products and services (with your consent). By providing your email address during checkout or registration, you consent to receiving marketing emails from Aero Bowls Canada. You can opt out at any time by clicking the ‘unsubscribe’ link in our emails.

• To comply with legal obligations and enforce our website policies.

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3. How We Protect Your Information

We take your privacy and security seriously. Our website is hosted and secured on the Wix platform, which provides industry-leading security features to protect your data:

• SSL (Secure Socket Layer) Encryption: Wix uses SSL encryption to protect your data during transmission. All personal and payment information provided via our site is securely transmitted and protected from unauthorized access.

• Secure Data Storage: Wix employs robust security measures, including secure servers and firewalls, to store your data safely and prevent unauthorized access.

• Payment Security: Wix integrates with secure payment gateways such as Wix Payments and other third-party payment processors that adhere to PCI-DSS (Payment Card Industry Data Security Standards), ensuring that your payment information is securely handled.

• Two-Factor Authentication: For accounts on our site, Wix offers two-factor authentication to further secure your login credentials and prevent unauthorized access to your account.

• Third-Party Security: Any third-party services (e.g., marketing tools, payment processors) we use are integrated with Wix's secure infrastructure and are bound by security agreements to protect your data.

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While we take every precaution to protect your data, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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4. Sharing Your Information

We will not sell, rent, or trade your personal information to third parties. We may, however, share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering products. These service providers are required to maintain the confidentiality of your information and use it only for the specific purposes for which they are contracted.

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We may also disclose your information if required by law or in response to a valid legal request (e.g., subpoena, court order).

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5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies (such as web beacons) to enhance your user experience, analyze website traffic, and personalize content. Cookies are small files that are stored on your device to remember your preferences and browsing behaviour.

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Additionally, we use Wix’s built-in messaging system (including live chat and contact forms) to communicate with customers and provide customer service. When you use these messaging tools, we may collect personal information such as your name, email address, phone number, and any other details you provide in your message.

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This information is used for the following purposes:

• Responding to customer inquiries or support requests.

• Providing assistance with product purchases, shipping, and returns.

• Personalizing our communication with you.

• Sending you follow-up messages regarding your inquiry or transaction.

 

We may also use Wix's messaging system to send marketing communications (with your consent) or transactional messages regarding your orders. You can opt-out of receiving marketing messages at any time by using the "unsubscribe" option in our emails or by contacting us directly.

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6. Third-Party Links

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

 

7. Your Rights and Choices

Under Canadian privacy laws, you have the right to:

• Access and review the personal information we hold about you.

• Request corrections to any inaccurate or incomplete information.

• Withdraw your consent to the collection or use of your personal information (subject to legal and contractual limitations).

• Opt-out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly.

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To exercise any of these rights, please contact us using the contact details provided below.

 

8. Data Retention

We and Wix retain your personal information as long as necessary for:

• Completing your transactions.

• Meeting legal obligations (e.g., tax or compliance requirements).

 

If you request deletion of your data, we will securely delete or anonymize it unless retention is required by law.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of this policy will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: privacy@aerobowls.ca.